Management team has an experience of over 100 man years of experience in process management and has successfully migrated over 45 processes.

We follow a six sigma based methodology for managing the processes.

Some of the key processes managed include:

Accounts reconciliation (4th largest US insurance company).

Telecom billing management (Asia's 2nd largest telecom company).

Policy administration (4 th larhestUS insurance company).

Accounts receivable & payable. (Large US national bank).

Insurance re audit (Large general insurance company).

Client accounting. (UK's 1 ranked insurance company).

Customer services (top 5 PC global PC company).

Online order processing (top 3 online retail companies).

Steps involved in the end to end process management are:

Business requirement Analysis.

     Sizing & skill requirement planning.
     Phasing.
     Ramp-Up planning.
     IT infrastructure requirement analysis (Software/Hardware/Connectivity).
     Compliance requirement analysis.
     Accuracy factor analysis.
     Other specific requirement analysis.

Process Mapping

     Detailed Step by Step process mapping.
     Defining quality standards & accuracy levels.
     Detailed analysis of compliances & mapping process flow with compliances involved.
     Defining requirements for the pilot (No. of FTE's, skill set, training plan etc).
     Defining the reporting pattern & formats.

Pilot Execution

     Six sigma based pilot assessment.
     Measuring gaps in target & actual, bridging the gap.
     Defining SLA for the final production phase.

Pilot Assessment

     Sizing & skill requirement planning.
     Sizing & skill requirement planning.
     Sizing & skill requirement planning.
     Sizing & skill requirement planning.
     Sizing & skill requirement planning.

Migration & Transition

     Migrating the process to production.
     Monitoring SLA w.r.t actual scenario.
     Compliance & production reporting.
     Continuously analyzing process & implementing six sigma based methodologies for process improvement.